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Theo(SM Support)

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Theo(SM Support) last won the day on August 14 2019

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About Theo(SM Support)

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  1. This happens when the save file has become corrupted somehow, usually if it crashes while saving, becoming corrupted and unable to be saved due to the corruption. You will have to start a new game to fix this. It can also happen if the save file is manipulated in ways that it shouldn't be e.g if you copy/paste/move the file around within the game files. If you have any more information about why this might have happened, please let us know. Thanks! Theo
  2. @Chelsea0310 we have replied to you via the in-game bug reporting system. Theo
  3. By default, you can only make 1 save game. However, if you buy the VIP package from the in-game Shop, you get 5 extra save slots for a total of 6. Theo
  4. There isn't really an "end" to the game. In theory, you can play unlimited seasons. But once you get really far in (2045+) the game can begin to slow down a bit. Theo
  5. If your device is incompatible, there is not much that you can do. You probably have to just play on a different device, or on PC. Compatibility depends on operating system and RAM. If the OS is too old, or the RAM is too low, you may be unable to play. Some devices are intentionally incompatible because they are not powerful enough to run the app. Theo
  6. You should receive an inbox message at the start of the season. But this can be quite easy to miss, so we might try and make it clearer in SM21. Players can retire after the age of about 32. Theo
  7. Hi, thanks for reporting this. We've seen a few reports of issues like this over the past week or so, and we recently made some changes that should have solved it. If the issue is still happening, we can only assume that it is an internet connection issue. It should now work where it loads for 2 minutes, and if it fails to download in that time, you will get an internet connection message shown on screen. Are you using a decent internet connection? Also, make sure you are NOT using a VPN because the can slow down the connection. Theo
  8. Thanks for reporting this. What platform are you playing on, and is your game fully updated? We saw some reports of this from Steam when it first launched, but a recent update fixed it. If you are playing on Steam, please make sure your game is fully updated. If the problem continues, it may just be due to internet connection. Please make sure you have a good connection. Theo
  9. I've investigated this and think I've found the reason for it. It seems that retiring players can still be on the Tactics screen after they retire when entering a new season. Check each player on the Tactics screen, see if any of them are actually retired (they will not be in your Squad list anymore). If you find a retired player, put them into a starting position on the pitch. Then leave and re-enter the Tactics screen - they should disappear at this point, and you should be able to continue playing. I hope this helps! Theo
  10. I've investigated this and think I've found the reason for it. It seems that retiring players can still be on the Tactics screen after they retire when entering a new season. Check each player on the Tactics screen, see if any of them are actually retired (they will not be in your Squad list anymore). If you find a retired player, put them into a starting position on the pitch. Then leave and re-enter the Tactics screen - they should disappear at this point, and you should be able to continue playing. I hope this helps! Theo
  11. We want to make sure everyone is having the best managerial career and so have released a new update for all managers. Find out what’s updated in version 1.1.9 (Steam version 1.2.5) below! IMPROVEMENTS & OPTIMISATION Database update – including player ratings and transfers. BUG FIXES Improved stability at the end of the season/start of new season. Fixed bugs in relation to some cup finals. A schedule clash in the Italian league fixed. All of the above is applied to your game automatically when you update to the latest version. Please note that the player/club lineup changes will only take effect on new saves. Theo
  12. It is the 3rd option in the "Transfers" menu
  13. Sorry, but I'm not sure what you consider to still be unanswered. The developers do not have any plans for changes to Football Clash at the moment. If anything changes, we will share info here. Theo
  14. Thanks for the suggestion! We used to have sacking in previous games, but it got removed for SM20 because it was working unreliably and unpredictably e.g your approval could suddenly drop and you could get sacked for seemingly no reason. We decided the easiest course of action was to disable it. However, we are going to look into getting it back in for SM21. Theo
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