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Theo(SM Support)

SM Staff
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Theo(SM Support) last won the day on August 14 2019

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About Theo(SM Support)

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    Starting 11

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    United Kingdom

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  1. Hi @maddave57, thanks for reporting this, sorry to hear you didn't get the item. Can you please report this via the HELP option in the Settings menu in the game. The support team will investigate and try to resolve it. Thanks! Theo
  2. Hi @Suggy, thanks for reporting this and sorry for the delayed reply. We have become aware of a serious and unforeseen issue with running the app on phones that have been updated to Android OS version 11. Have you recently updated to Android version 11? If so, that is very likely to be the reason that you can't get into the app. We are working to release an update that should fix this as soon as possible, but it will likely be 1-2 weeks before this app update is available - so unfortunately all you can do is wait. We're very sorry for the inconvenience this causes - the Android 11 is
  3. Hi, thanks for reporting this. You may have been affected a rare but serious bug that means save files cannot be loaded. Please report this in-game using the HELP menu in Settings, and the support team will try to assist you, thanks! Theo
  4. Hi, thanks for the message. Sorry but it is not possible to access a save file from a different device. Save files are stored in the local file storage of individual devices, and cannot be copied over. You will need to start a new game on the new device. Sorry for the inconvenience. Many thanks!
  5. Unfortunately we do not plan to make any more updates for SM20 now, as we are fully focused on SM21 and onwards. SM20 is not fully supported any more. Theo
  6. Merhaba, mesajınız için teşekkürler. SM21 çevrimdışı kullanılamaz. Oyun, reklamlar, menajer profili, krediler ve güçlendirmeler gibi çeşitli nedenlerle sürekli bir internet bağlantısı gerektirir. Ayarlar menüsünde "resimleri göster" seçeneğini değiştirerek oyunun kullandığı verileri azaltabilirsiniz. Bunun yardımcı olacağını umuyoruz. Teşekkürler!
  7. Hi, thanks for the message. I recommend you send an email to the dedicated Soccer Manager Worlds support team at support@soccermanager.com Thanks!
  8. Salut, merci pour le message. Nous sommes conscients des problèmes d'affichage rencontrés par un petit pourcentage d'utilisateurs. Veuillez vous assurer que votre jeu est entièrement mis à jour car nous avons apporté quelques améliorations à la dernière mise à jour. Nous essaierons de l'améliorer davantage dans les futures mises à jour. Il se peut simplement que le jeu ne soit pas correctement compatible avec cet appareil. Essayez d'utiliser les commandes de lancement dans les paramètres du jeu (consultez Google pour savoir comment cela fonctionne). Si le problème persiste, vous devrez pe
  9. Hi, thanks for the message. We are aware of display issues that a small percentage of users are having. Please ensure your game is fully updated as we made some improvements on the latest update. We will try and improve this further in future updates. It could just be that the game is not properly compatible with this device. Try using the launch commands in the game settings (check Google to find out how this works). If the issue continues, you may simply have to try and play on a better screen with a higher resolution. Many thanks!
  10. ข้อความนี้หมายความว่ามีข้อผิดพลาดในเกมของคุณ โปรดรายงานเรื่องนี้กับทีมสนับสนุนโดยใช้ตัวเลือกในวิธีใช้ในเมนูการตั้งค่า พวกเขาจะดูว่าสามารถแก้ไขได้หรือไม่ โปรดรอการตอบกลับหลายวัน ขอบคุณ!
  11. Hi, thanks for reporting this. You can use the Settings button (the gear icon in the bottom right of the main menu), then select Language > Portuguese Hope this helps Theo
  12. Good news for all PC players, Soccer Manager 2021 is OUT NOW on Steam! ⚽💻 Click here to start your managerial career and don't forget to leave us a review and follow our social media pages. Soccer Manager on: Facebook / Twitter / Instagram
  13. Thanks for the message. Unfortunately, we had to make some older and less powerful phones incompatible for performance reasons. Minimum system requirements are 2gb RAM, 64 bit device, and Android version 5.1 or higher. If your device does not meet these requirement, we highly recommend playing on a newer device. Many thanks! Theo
  14. If you encounter an error in the game, the best thing to do is to send a support message via the HELP section in the settings menu. The support team can then investigate and see if it can be solved. Thanks!
  15. Thanks for the report. We are not aware of any issue within the app that would cause this. When something like this happens its almost always a result of the user editing the database and making super players for their team. Did you do that? If so, thats probably what caused this. Theo
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