Jump to content

Theo(SM Support)

Administrators
  • Content Count

    227
  • Joined

  • Last visited

  • Days Won

    33

Theo(SM Support) last won the day on November 10

Theo(SM Support) had the most liked content!

Community Reputation

64 Excellent

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Theo(SM Support)

    iPad crash

    This is by design. We decided to reduce the number of countries that you can select depending on your phone's RAM. Old or low-powered phones can now only select 1 country. Average phones can select 3. The best phones can select 4. This is intended to reduce crashing and improve performance.
  2. Theo(SM Support)

    cannot proceed season

    Thanks for reporting this. It sounds like your game could have been affected by a serious bug in the season/schedule code. We believe that this issue is fixed on the latest update. Please fully update your game. You may have to create a new save file to fix the issue. Sorry for the inconvenience! Theo
  3. Theo(SM Support)

    Can't select more than 1 league

    Hi, thanks for reporting this. This is by design. We decided to reduce the number of countries that you can select depending on your phone's RAM. Old or low-powered phones can now only select 1 country. Average phones can select 3. The best phones can select 4. This is intended to reduce crashing and improve performance. Theo
  4. Theo(SM Support)

    Bugs

    Hi, thanks for reporting this. Did you make a bug report when the pop-up appeared? If so, the support team can load your save and try to solve the bug. What is your manager name in the game, so we can try and find the bug? Theo
  5. Theo(SM Support)

    Strikers not scoring

    Hi, thanks for reporting this. It could be a problem with the formation that you're using. Try using a different formation. Also, try to set all of your players to their preferred role. Hope this helps! Theo
  6. Theo(SM Support)

    I can't find SM19 On my phone(Google Play)

    Hi, SM19 is not available in some areas of the world yet. It's currently unavailable in Asia and the following countries: Algeria, Egypt, Morocco, Russia, Sudan, Tunisia and Ukraine. So it probably won't show up if you are in any of these areas. We do plan to release it in these areas at a later date through our publishing partners. You can find out more info about the SM19 launch here: http://blog.soccermanager.com/news/soccer-manager-2019-now#.W-6b5OKnyM8 Theo
  7. The latest update for Soccer Manager 2019 is now LIVE on Android and iOS. This version includes improvements to the match-day, transfers and many bug fixes. This version has fixed some specific serious bugs that were breaking save files after playing for several seasons. (Unfortunately the fixes can't be applied to saves that are already broken - so if you find yourself stuck at the end of a season, you might have to start a new save) Check out our new blog post to read about what is new in version 1.0.3: http://blog.soccermanager.com/single-player/soccer-manager-2019-game-update-version-1-0-3
  8. Theo(SM Support)

    League selection

    We took the decision to limit the number of countries that you can select based on your phone's RAM. Phones with 1gb of RAM can only select 1 country - this is meant to reduce the number of crashes and improve performance, so that the game runs better on your device. Theo
  9. Theo(SM Support)

    Bug

    Sorry, we had to approve it because it contained an image. We're sorry that you had this error. It's a very uncommon issue which was caused by a bug in how the game handled entry into these competitions. We are releasing a new update on Android today which will make sure this doesn't happen again - but unfortunately you will probably have to start a new game! Sorry about that. Theo
  10. Theo(SM Support)

    Game malfunction

    Hi, thanks for reporting this. We are sorry to hear that your save file disappeared. This can happen for a number of reasons - first, if you reinstall the game, this clears all the game files. If you clear the app data, this also deletes the files. Or, your file can become corrupted if the game crashes while saving. Save files are stored locally on your device and are not backed up, so unfortunately there is no way to recover lost files. We recommend that you do not delete the SM19 app data. Also, try to delete some apps or files that you do not need, so the game has space to save without any issues. Theo
  11. Theo(SM Support)

    Waiting for 4 days...

    SM19 is available on the App Store now - we're sorry about the wait! Theo
  12. Theo(SM Support)

    progress bug

    Hi, thanks for reporting this. Did you create your save file on the Beta version of the game? This bug was in the Beta but we believe it is now fixed in the release version. But if it had already been triggered on your save in the Beta, it will always happen in your game and cannot be fixed, unfortunately! You will probably have to start a new game. Theo
  13. Theo(SM Support)

    Bug in the substitute bank

    Hi, thanks for reporting this. We believe that this is fixed on the latest update. Please fully update your game and use the AUTO PICK button on the Tactics screen. This should fix the issue. If this does not work, you will probably have to start a new game. Thanks! Theo
  14. Theo(SM Support)

    Bug

    Hi, thanks for reporting this. Did you create your save file on the Beta version of the game? This bug was in the Beta but we believe it is now fixed in the release version. But if it had already been triggered on your save in the Beta, it will always happen in your game and cannot be fixed, unfortunately! You will probably have to start a new game. Theo
  15. Theo(SM Support)

    question

    They're all good. It depends what you want your team to play like - attacking, defensive, or well-rounded style (Physical drills). I usually focus on Defensive drills.
×