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Theo(SM Support)

SM Staff
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Theo(SM Support) last won the day on August 14 2019

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About Theo(SM Support)

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    Starting 11

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    United Kingdom

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  1. Thanks for the message. If you have screen display issues, please try changing the resolution of the game itself. Hold the ALT key while the game is launching and it should show you a configuration menu where you can choose different resolutions. Try different resolutions or use the "Windowed" option. We hope this helps!
  2. Thanks for the message. If you have screen display issues, please try changing the resolution of the game itself. Hold the ALT key while the game is launching and it should show you a configuration menu where you can choose different resolutions. Try different resolutions or use the "Windowed" option. We hope this helps!
  3. Good news Managers, We've released an update for SM21! Version 1.1.3 is now available on Google Play and App Stores for compatible devices. This update brings many important changes including things you, our users, have requested! Here's the full change log: Data update UI optimisations Improved facilities performance Improved Training performance Handling for 25% iOS issue variable cameras in match day cutscenes Match day performance improvements Toggle "Show goals" available on quick play. DfL - sponsor logos not shown on german
  4. Hi, thanks for the message. Normally we release the game when the transfer window has closed. However, because transfers are still happening, the data in the game might be a bit behind. We have released a data update with version 1.1.3. If possible, please update and the new transfers will be correct if you start a new game. Of course, more updates will be needed and we will try and keep it as up to date as possible. Please be patient with us. Theo
  5. Hi, thanks for the message. Normally we release the game when the transfer window has closed. However, because transfers are still happening, the data in the game might be a bit behind. We have released a data update with version 1.1.3. If possible, please update and the new transfers will be correct if you start a new game. Of course, more updates will be needed and we will try and keep it as up to date as possible. Please be patient with us. Theo
  6. @vasilii29 Thanks for reporting this. It looks pretty serious. We have not seen any other reports of this, looks like it is something new on version 1.1.3. Can you tell us any more information about this please? What club are you? What club were you playing against? What competition was the match in? Did you notice anything strange before this happened? Does it happen again if you close the game and try to play again? If possible, can you please load this save file and report it from HELP in the Settings menu. Please include your name and describe the issue. We will try and solve it.
  7. Unfortunately, we had to make some older and less powerful phones incompatible for performance reasons. We are trying to improve performance, so there is a chance your phone may be supported for future versions. However, we highly recommend playing on a newer device. Many thanks!
  8. We did a database update recently. If you having been playing on beta versions, you will need to start a new game for the changes to take effect. For obvious reasons, we can't just move the players around on existing save files. While we understand the transfer windows are still open, we also can't predict the future by making changes before they happen. I hope this makes sense! Theo
  9. Thanks for reporting this. If this is the biggest issue you've found on SM21, I'd say we've done quite well 😜 Theo
  10. Hi, sorry but we're not thinking of adding a skip match function at the moment. We've put so much work into improving the match engine this year - it would be a shame for users to not see it, right? 😁
  11. Thanks for reporting this. it's probably due to performance issues. We're working hard to get the game running better across all devices, especially some less powerful devices that have been having issues. We hope to make it more stable when it releases this Friday 🙂
  12. It probably just means that the player is not improving or declining, or that training is not having an effect on them. They are both 99 rated, so maybe they're the highest they can be and can't improve any more.
  13. Hi, I don't know where you got September 1st from, we never said that! The release date is September 18th 😁
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