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Theo(SM Support)

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Theo(SM Support) last won the day on December 23 2018

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  1. Theo(SM Support)

    SM19 version 1.0.7 now LIVE

    Hello managers! SM19 version 1.0.7 is now available on iOS and Android. This new version adds several new features and bug fixes - including adding the VIP feature and new Facebook features. Read more about this update here: http://blog.soccermanager.com/news/soccer-manager-2019-game-update-version-1-0-7 If you have not rated the game, we would really appreciate if you go to your app store and leave us a 5 star rating. Thanks, and enjoy the game! Theo
  2. Theo(SM Support)

    Newbie Tips and Tricks?

    The first thing I do on a new game is sell a lot of my low-rated reserve players and use the cash to buy a good player or sign a decent free agent!
  3. Theo(SM Support)

    SM19 Available on Steam Now!

    Good news - we managed to move the Steam release forward from December 27th and release it this week instead! You can now play Soccer Manager 2019 on Steam, at http://socm.io/1vy Read more about the release here: http://socm.io/1w2 SM19 on Steam includes the new VIP feature - Get double manager points for each win, double bonus in Free Packs and 5 extra save slots! For users who were experiencing the black screen bug on Facebook Gameroom, please check the game out on Steam - it should work for you now! If you enjoy the game, please leave us a positive review on the Steam page! As always, thanks for your support and patience! ✌️ Theo
  4. Theo(SM Support)

    SM19 4-5-1 Domination by Davor

    Congratulations! This is a.... creative strategy. We've not seen it done before. It is definitely a bug so we'll probably try and fix it in a future update 😄 Theo
  5. Theo(SM Support)

    Major bug

    Hi, thanks for reporting this. We've not seen this bug before on our end. We suspect your save might be broken, and you will have to start a new save. Please load your save, then send a bug report using the in-game support menu (and include your name on the forum in the bug), we will see if we can help you out. Thanks Theo
  6. Theo(SM Support)

    Idea

    Hi, thanks for the suggestion. We've checked and we cannot see any difference between any ratings or, values or starting balances between mobile and Gameroom. Are you certain that you saw this? Thanks Theo
  7. Theo(SM Support)

    When SM19 is avaible on Steam ?

    We've now released a short guide that might help some users fix the black screen issue on Facebook Gameroom: blog.soccermanager.com/single-player/soccer-manager-2019-facebook-gameroom-display-issue
  8. Theo(SM Support)

    PC Release Issues

    We've now released a short guide that might help some users fix the black screen issue on Facebook gameroom: blog.soccermanager.com/single-player/soccer-manager-2019-facebook-gameroom-display-issue
  9. Theo(SM Support)

    SM19 Finances Explained...

    Hi all, It seems there has been some confusion among some users about how the finances are working in SM19, so we've put together a short guide to help explain it. The guide can be found on our blog at: blog.soccermanager.com/news/soccer-manager-2019-transfer-wage-budgets-finances/ We hope this helps! Theo
  10. Theo(SM Support)

    PC Release Issues

    UPDATE: We now have an official release date for the Steam version of SM19. The game is scheduled to be available on December 27th, given that there is no further approval issues from the platform. More information can be found here: http://blog.soccermanager.com/news/add-soccer-manager-2019-steam-wishlist
  11. Theo(SM Support)

    Problem with entering gameroom

    As explained in the Release Issues thread, we believe that this is gameroom issues and therefore out of our control. We are waiting for the store front to update, which should happen soon. The black screen issue also appears to be down to Gameroom itself, as there are many reports of this happening with other games too.
  12. Theo(SM Support)

    Facebook Gameroom error

    We're sorry for the inconvenience caused by these issues. We've now made a post about it here: https://community.soccermanager.com/topic/781-pc-release-issues/
  13. Theo(SM Support)

    When SM19 is avaible on Steam ?

    We're sorry for the inconvenience caused by these issues. We've now made a post about it here: https://community.soccermanager.com/topic/781-pc-release-issues/
  14. Theo(SM Support)

    sm19 pc

    We apologise for the inconvenience caused by these issues. We've made a post about it here:
  15. Theo(SM Support)

    PC Release Issues

    Hi everyone, Thanks for your patience regarding the PC release. There has been a number of issues that unfortunately have been stopping some users from accessing the game. Some users have reported that the game is not visible on Gameroom when they search for it. We believe that this is due to an issue with the game being approved to appear on the store front (possibly because the game has only recently been added). It will hopefully become visible soon. If the game does not appear when searched for, try using this link https://www.facebook.com/games/?fbs=106&app_id=347426162490804 Or this link (copy it into your browser and select enter. You will need Gameroom installed for this to work): fbgames://gameid/347426162490804?fbsource=106&canvas_params=%7B%22fb_source%22%3A%22appcenter%22%7D Some users have been reporting that the game fails to launch on Gameroom and just hangs on a black screen. We believe that this is a common known issue with Facebook Gameroom itself, as we have seen reports of this happening with many other games. Try checking back often to see if it is fixed. If that fails, try updating Gameroom or reinstalling it entirely. Finally, regarding the Steam release, there was some issues with the approval of the game on the platform, so the release has been delayed. We will try and sort this out as soon as possible, but it very much depends on when Steam approves it. Again, we appreciate your patience. Unfortunately some of these issues are mostly out of our control, but we hope that the game will be available to everyone as soon as possible! Theo
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