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Theo(SM Support)

SM Staff
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Theo(SM Support) last won the day on August 14

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About Theo(SM Support)

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  1. It looks like there's some kind of error on the play store. Have you got a good internet connection? What country are you in? It is possible that the game is not available in your country.
  2. We're working hard to fix bugs, update features and make important changes. We hope to release an update for beta either this week, or next week. You can now pre-register to download the game, and you can get a free exclusive bonus if you do this and play within the first 3 days of release. Follow our social media pages to hear any news. You can also check our blog: https://blog.soccermanager.com/ Theo
  3. We're working hard to fix bugs, update features and make important changes. We hope to release an update for beta either this week, or next week. You can now pre-register to download the game, and you can get a free exclusive bonus if you do this and play within the first 3 days of release. Follow our social media pages to hear any news. You can also check our blog: https://blog.soccermanager.com/ Theo
  4. Theo(SM Support)

    Sm20 bugs

    Thanks, we know about this one and are trying to get it fixed for the next Beta update 😀 Theo
  5. Beta has now started. We have selected a limited number of users for phase 1. The game is still in an unfinished state, so we didn't want to open it up to too many people yet. More people will get access in the coming days/weeks. So if you don't receive an invite yet, you might get one later. We received a large number of applications, so please note that it is possible you won't be selected. Thanks! Theo
  6. This is just because you are not set to be a Beta tester on the forum. Are you signed up for Beta? If so, I'll set you as a Beta tester on the forum.
  7. The Beta is going live very soon, for a limited number of users. It will become available for more users in the coming days / weeks. Please check this post for more information: https://community.soccermanager.com/topic/1575-soccer-manager-2020-close-beta-phase-1 Theo
  8. Hi, Soccer Manager 2019 SE is the version released in some regions, through our publishing partner Crazy Sports (e.g areas of Asia, Middle-East, Africa get the SE version). If you can see SE, you must be in one of these areas. Your brother might be seeing the normal version because his phone is from a different country which uses that app store, or its not recognising the actual country he is in. There isn't really much difference between the versions. Theo
  9. If you can't play in Gameroom, maybe try playing in Steam instead. We stopped releasing the browser-based games because we moved to a new game engine which meant it didn't make sense to continue with the releasing games as playable in the browser. Theo
  10. The game automatically saves after certain actions such as: Making a purchase in the Shop. Using credits (e.g to boost a player, buy a player etc). After a match You can also save manually by selecting "Save" in the Settings menu. If the game fails to save, it could be due to a lack of RAM. Try closing all other apps to make the app run more smoothly. Or, it could be due to lack of space for the file in your device's storage. Delete some apps/files that you don't need. Theo
  11. Hi, Sorry but this is not possible. All accounts and save files are stored on each individual device, and can't be copied over. Theo
  12. Hi, thanks for reporting this. This is probably happening due to issues with the ads that are being provided. We don't have much control over the ads that are shown so unfortunately there is not much we can do about this. If you wait a while, the ad provider should start providing different adverts which should work better. Also, make sure you have a decent internet connection at all times, in case its a connection issue. Theo
  13. Hi, can you please make a bug report using the in-game support system? Explain the issue, and the support team will try to assist you. Thanks! Theo
  14. Nice! If you haven't already done so, maybe you could sign up for our Beta program and help us test our new games before they are released? Details are here -> Theo
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