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Theo(SM Support)

SM Staff
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Everything posted by Theo(SM Support)

  1. Theo(SM Support)

    sm20 steam bug

    New update is out now (v1.2.4). We have tested launching this version on our PCs with the system language set to every supported language, and it has worked for us so far - please update to this version and give it a go. We really hope this solves the issue for you! Theo
  2. You can't change continent unfortunately, due to restrictions within the game (the calendar of South America runs January to December, but Europe is July to June, so they can't both work in the same file). Theo
  3. Вы можете получить больше слотов для сохранения двумя способами. Вы можете подключиться к Facebook, чтобы получить еще два слота (только для мобильных устройств, недоступных в Steam). И вы также можете купить VIP-пакет, чтобы получить еще 5 слотов. Theo
  4. Theo(SM Support)

    sm20 steam bug

    It would be very useful for someone to send us a video showing exactly what happens when the game launches, so we can better understand this issue. If possible, please take a video of the problem, and Tweet it to us at @SoccerManager on twitter. If we get it solved, we will try and reward you with some credits in-game! Thanks Theo
  5. Did you know that Android users can earn FREE CREDITS for SM20, by completing tasks in other apps? And for the next 72 hours, the credits you earn via this feature are DOUBLED! Check it out 👉
  6. Theo(SM Support)

    sm20 steam bug

    We're sorry to hear the issue is still happening. It has worked for us on our own machines all along, so it is a difficult one to try and solve. Unfortunately, we have not been able to reproduce the problem that users have been seeing. We have even used programs to deliberately slow down our internet connection, and fully disable internet during loading. The only reason I can think of for why the Data Pack loading issue is happening, is if you have a very bad internet connection with a slow speed, which regularly drops out. We have now added a "Retry" button which appears if the packs fail to load - have you tried using this button several times? Thanks Theo
  7. We're sorry to hear the issue is still happening. It has worked for us on our own machines all along, so it is a difficult one to try and solve. Unfortunately, we have not been able to reproduce the problem that users have been seeing. We have even used programs to deliberately slow down our internet connection, and fully disable internet during loading. The only reason I can think of for why the Data Pack loading issue is happening, is if you have a very bad internet connection with a slow speed, which regularly drops out. We have now added a "Retry" button which appears if the packs fail to load - have you tried using this button several times? Thanks Theo
  8. Version 1.2.3 is now available. Please fully update your game and the issues may be resolved. If the issues continues, please report it via the bug report system in the game (in HELP in the SETTINGS menu) - that is the best way to guarantee a response. Thanks! Theo
  9. SM20 Steam v1.2.3 OUT NOW! Hi everyone, We are happy to announce that version 1.2.3 is now available on Steam. This includes fixes that we believe should solve some of the common issues that users have been reporting, e.g the Data Pack screen not loading properly or loading forever. Also, we have made changes that should improve performance when moving into the 2nd season, so that should now work better and you should be able to progress properly. Please update your game. We apologise for the delay! Theo
  10. No, those teams are only there to populate early rounds of the English cups. You can't take over them. Theo
  11. Hi, thanks for reporting this. It appears that the matter has already been investigated by the SM Worlds support team. This is handled by different staff, and I cannot intervene. Unfortunately it looks like nothing can be done at this time. Theo
  12. I can't say too much about it, but it looks unlikely that the Premier League logos will return soon. However, the game will still continue to function just fine regardless of the images shown.
  13. I don't think I can see any problems with your specs, but I don't know enough about those settings to properly help you (also they are in Spanish, which I don't really speak). Hopefully another Spanish-speaking user can help you. Theo
  14. This is because we have removed the split wage / transfer budget on SM20. All your money is now used for every action, instead of being split, so the option to set/change the balance of cash is now unnecessary. Theo
  15. Hi, thanks for reporting this. We will need to access your save file to investigate this. Can you please load your save file and make a bug report using the "Help" option in the "Settings" menu? That should attach your save file and allow us to investigate the issue. Thanks! Theo
  16. Thanks for reporting this. We are aware of it and we are working to get it fixed as soon as possible. Please keep your game fully update as new updates are released. Thanks! Theo
  17. Obrigado pelas sugestões. Estamos no estágio de design do SM21 agora, portanto, consideraremos suas sugestões. Obrigado!
  18. Obrigado por denunciar isso. Em breve, lançaremos uma atualização de dados, que incluirá novas contratações etc. Essa atualização pode incluir atualizações nessas áreas. No entanto, como a temporada no jogo começa em 2019, as informações estão corretas para esse momento. Theo
  19. Lançamos uma nova atualização (v1.1.7) em 16 de janeiro, que continha muitas otimizações e interrompeu as falhas. Certifique-se de estar jogando nesta versão e ela deve funcionar melhor. Se o jogo ainda estiver ruim, tente jogar no PC. Theo
  20. Theo(SM Support)

    debug mode

    Thanks for reporting this. The problem here is actually that the main menu has failed to load properly. The game is not actually in debug mode, but all the text on that screen is placeholder text (which is why the date is shown as "DD/MM/YY") so the Debug text is shown. I'm not sure why this would have happened, but if you close and re-open the game, it might work properly then. It could be caused by the Data Pack issue that some people are reporting (Data Pack list not loading, and "Please Wait" being shown). We're working on fixing that now. So please update your game when the update is released, and hopefully everything will work fine then Theo
  21. Sorry, I thought this was a different thread. Yes unfortunately you will need to start a new save game. This issue happens if the save game becomes corrupted, and cannot be fixed. Theo
  22. Hello all! As you will know, SM2020 was released on Steam last week. We're happy to see that the majority of users are able to play the game without any issues, and we've had some positive reviews on the Steam store. However, some users are reporting that they are experiencing these issues: Game shows "Please Wait" message and gets stuck, caused by the Data Pack selection screen failing to load when launching the game. Problems getting into the 2nd season, due to crashes or issues with saving. We are aware of these issues and we're looking into them now, and we hope to release an update to fix them as soon as possible. Please keep your game fully updated as new updates are released. Thanks for your patience! Theo
  23. Hi, thanks for reporting this. We have not seen any other reports about this, or seen it ourselves, so we are not sure why it is happening. Does your PC meet the system requirements (displayed on the Store page)? There has been some problems with the Steam store itself recently, where certain pages have not been loading, so it may be due to this. Theo
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