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Theo(SM Support)

SM Staff
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Everything posted by Theo(SM Support)

  1. Hi, thanks for reporting this. Save files are stored locally in the internal storage of each device. Unfortunately, this means that they cannot be copied over or accessed from other devices. Changing phones means your save files will be lost. Sorry about that! Theo
  2. Hi, thanks for the message. Unfortunately, we had to make some older and less powerful phones incompatible for performance reasons. You need a 64 bit device with at least 2gb RAM. I am not sure what Android version is required, but I recommend you update to the highest version available to you. If the game is unavailable to you, we highly recommend playing on a newer device. Many thanks!
  3. Hi, thanks for the message, sorry for the slow reply. It sounds like the game is crashing due to poor performance of your device. Unfortunately, we had to make some older and less powerful phones incompatible for performance reasons. You need a 64 bit device with at least 2gb RAM. I am not sure what Android version is required, but I recommend you update to the highest version available to you. If the game is unavailable to you, we highly recommend playing on a newer device. Many thanks!
  4. Hi, thanks for the message. You say you have an early version of the game - we made major improvements to performance in more recent updates, which make the game run better and should reduce the hot phone issue. Update to the latest version, if you can. SM21 is not available offline because the game requires a constant internet connection for several reasons, including adverts, manager profile, credits and boosts. You can reduce the data used by the game by changing the "show images" option in the Settings menu. Unfortunately, we had to make some older and less powerful phones i
  5. Hi, thanks for reporting this. We are aware of it and we think its fixed for new users/new installations of the game. However, if it has already happened on your game, it will not be fixed. You can only fix it by reinstalling the app or clearing app data, BUT doing this will delete your save files! So it's not really worth doing. Theo
  6. Привет, спасибо за сообщение, извините за медленный ответ. К сожалению, нам пришлось сделать некоторые старые и менее мощные телефоны несовместимыми по соображениям производительности. Вам потребуется 64-битное устройство с объемом оперативной памяти не менее 2 ГБ. Я не уверен, какая версия Android требуется, но я рекомендую вам установить самую высокую версию, доступную вам. Если игра вам недоступна, мы настоятельно рекомендуем играть на новом устройстве. Большое спасибо!
  7. Hi, thanks for the message, sorry for the slow reply. Unfortunately, we had to make some older and less powerful phones incompatible for performance reasons. You need a 64 bit device with at least 2gb RAM. I am not sure what Android version is required, but I recommend you update to the highest version available to you. If the game is unavailable to you, we highly recommend playing on a newer device. Many thanks!
  8. @Emils thanks for reporting these transfers, we can see you're very passionate about this! We do update transfers with each new update, but we don't update immediately after every transfer. We do an update every 2-4 weeks, which is a standard time for updates for a game like this. We have a full process we go through for each update to make sure every update is stable, which takes a good few days. It would be inefficient to release an update every few days to reflect every transfer update. Also, its worth noting that our information comes from Soccerwiki.org, so there might be some e
  9. Thanks for reporting that @craigibhoy That's very strange, I've never seen that before. I'll pass this on to the development team. Can you please report this in the app so we can have a look at your save file? Thanks Theo
  10. Good news Managers, We've released an update for SM21! Version 1.1.3 is now available on Google Play and App Stores for compatible devices. This update brings many important changes including things you, our users, have requested! Here's the full change log: Data update UI optimisations Improved facilities performance Improved Training performance Handling for 25% iOS issue variable cameras in match day cutscenes Match day performance improvements Toggle "Show goals" available on quick play. DfL - sponsor logos not shown on german
  11. Hi, thanks for the message. Normally we release the game when the transfer window has closed. However, because transfers are still happening, the data in the game might be a bit behind. We have released a data update with version 1.1.3. If possible, please update and the new transfers will be correct if you start a new game. Of course, more updates will be needed and we will try and keep it as up to date as possible. Please be patient with us. Theo
  12. Hi, thanks for the message. Normally we release the game when the transfer window has closed. However, because transfers are still happening, the data in the game might be a bit behind. We have released a data update with version 1.1.3. If possible, please update and the new transfers will be correct if you start a new game. Of course, more updates will be needed and we will try and keep it as up to date as possible. Please be patient with us. Theo
  13. @vasilii29 Thanks for reporting this. It looks pretty serious. We have not seen any other reports of this, looks like it is something new on version 1.1.3. Can you tell us any more information about this please? What club are you? What club were you playing against? What competition was the match in? Did you notice anything strange before this happened? Does it happen again if you close the game and try to play again? If possible, can you please load this save file and report it from HELP in the Settings menu. Please include your name and describe the issue. We will try and solve it.
  14. Unfortunately, we had to make some older and less powerful phones incompatible for performance reasons. We are trying to improve performance, so there is a chance your phone may be supported for future versions. However, we highly recommend playing on a newer device. Many thanks!
  15. We did a database update recently. If you having been playing on beta versions, you will need to start a new game for the changes to take effect. For obvious reasons, we can't just move the players around on existing save files. While we understand the transfer windows are still open, we also can't predict the future by making changes before they happen. I hope this makes sense! Theo
  16. Thanks for reporting this. If this is the biggest issue you've found on SM21, I'd say we've done quite well 😜 Theo
  17. Hi, sorry but we're not thinking of adding a skip match function at the moment. We've put so much work into improving the match engine this year - it would be a shame for users to not see it, right? 😁
  18. Thanks for reporting this. it's probably due to performance issues. We're working hard to get the game running better across all devices, especially some less powerful devices that have been having issues. We hope to make it more stable when it releases this Friday 🙂
  19. It probably just means that the player is not improving or declining, or that training is not having an effect on them. They are both 99 rated, so maybe they're the highest they can be and can't improve any more.
  20. Hi, sorry we don't have any news about that!
  21. Hi, I don't know where you got September 1st from, we never said that! The release date is September 18th 😁
  22. Teşekkürler, destek sistemiyle ilgili raporunuzu bulduk ve size orada cevap vereceğiz
  23. Sorry, but as was mentioned in the original post, we do not have any plans to add an offline mode. The game is online-only for many reasons. We need to receive analytic data about the app, users need to be able to connect with their account for their boosts, credits and manager profile. We need to be able to serve adverts, because we are a free to play game. At the moment, we do not have any plans to change this. We understand this is inconvenient for some users, but we are offering several solutions to try and make the game use less data. We have made it so you can stop showing
  24. Hi everyone! I hope you're all as excited as we are about the release of SM21. We've got some important news. Due to an imminent new signing for SM21 and the extra work required to add him to the game, we've had to move the release date back a few days. Soccer Manager 2021 will now be released on the 18th September. However, we know most of you are too excited to wait, so to make up for the delay we're offering 11,000 of you the chance to play the game now, the first few thousand who click the link below will get early access to SM21. https://t.co/ylhAiw1f9o?amp=1
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