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Theo(SM Support)

SM Staff
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Everything posted by Theo(SM Support)

  1. If your device is incompatible, there is not much that you can do. You probably have to just play on a different device, or on PC. Compatibility depends on operating system and RAM. If the OS is too old, or the RAM is too low, you may be unable to play. Some devices are intentionally incompatible because they are not powerful enough to run the app. Theo
  2. You should receive an inbox message at the start of the season. But this can be quite easy to miss, so we might try and make it clearer in SM21. Players can retire after the age of about 32. Theo
  3. Hi, thanks for reporting this. We've seen a few reports of issues like this over the past week or so, and we recently made some changes that should have solved it. If the issue is still happening, we can only assume that it is an internet connection issue. It should now work where it loads for 2 minutes, and if it fails to download in that time, you will get an internet connection message shown on screen. Are you using a decent internet connection? Also, make sure you are NOT using a VPN because the can slow down the connection. Theo
  4. Thanks for reporting this. What platform are you playing on, and is your game fully updated? We saw some reports of this from Steam when it first launched, but a recent update fixed it. If you are playing on Steam, please make sure your game is fully updated. If the problem continues, it may just be due to internet connection. Please make sure you have a good connection. Theo
  5. I've investigated this and think I've found the reason for it. It seems that retiring players can still be on the Tactics screen after they retire when entering a new season. Check each player on the Tactics screen, see if any of them are actually retired (they will not be in your Squad list anymore). If you find a retired player, put them into a starting position on the pitch. Then leave and re-enter the Tactics screen - they should disappear at this point, and you should be able to continue playing. I hope this helps! Theo
  6. I've investigated this and think I've found the reason for it. It seems that retiring players can still be on the Tactics screen after they retire when entering a new season. Check each player on the Tactics screen, see if any of them are actually retired (they will not be in your Squad list anymore). If you find a retired player, put them into a starting position on the pitch. Then leave and re-enter the Tactics screen - they should disappear at this point, and you should be able to continue playing. I hope this helps! Theo
  7. We want to make sure everyone is having the best managerial career and so have released a new update for all managers. Find out what’s updated in version 1.1.9 (Steam version 1.2.5) below! IMPROVEMENTS & OPTIMISATION Database update – including player ratings and transfers. BUG FIXES Improved stability at the end of the season/start of new season. Fixed bugs in relation to some cup finals. A schedule clash in the Italian league fixed. All of the above is applied to your game automatically when you update to the latest version. Please note that the player/club lineup changes will only take effect on new saves. Theo
  8. It is the 3rd option in the "Transfers" menu
  9. Sorry, but I'm not sure what you consider to still be unanswered. The developers do not have any plans for changes to Football Clash at the moment. If anything changes, we will share info here. Theo
  10. Thanks for the suggestion! We used to have sacking in previous games, but it got removed for SM20 because it was working unreliably and unpredictably e.g your approval could suddenly drop and you could get sacked for seemingly no reason. We decided the easiest course of action was to disable it. However, we are going to look into getting it back in for SM21. Theo
  11. It sounds like you have reached your Squad Cap. This is the maximum number of players you can have at your club at one time. Try selling or releasing some of your reserve players. Also there is a bug/design flaw with this, where players who you have bids out on count towards your Squad Cap. Try going to Transfers > Short List, open some players and select "Withdraw Bid". Let me know if this helps! Theo
  12. I believe a message is sent at the start of the season, but it is probably quite easy to miss. We will consider this feedback for SM21. Thanks! Theo
  13. Thanks for reporting this. It sounds like your save file is corrupted, and cannot be loaded. This can happen for several reasons. For example, if you created the file on a very old version of the game (e.g a Beta version), it won't be able to be loaded on the current version. Or, if the save process got interrupted, the file can become corrupted. Either way, unfortunately it cannot be fixed and you'll simply have to create a new file. Sorry for the inconvenience! Theo
  14. Version 1.1.9 is currently being rolled out in stages to Android users. It went to a small percentage of users last week, slightly more users today, and should be out to 100% of Android users later this week. The game will also be updated on iOS and Steam at the same time that it goes to 100% of Android users (later this week). So the update may become available to you today, or in a few days. Theo
  15. Sorry but this is not possible, unfortunately. Save files are stored in the local storage of each device, and cannot be copied over. Theo
  16. For SM Worlds related issues, please email support@soccermanager.com Thanks! Theo
  17. You can only receive job offers from clubs in the countries that you selected when creating your save file. So it sounds like you did not select Spain or England, and will therefore not receive offers from those countries. Theo
  18. Put simply, we don't have any plans for Football Clash at the moment. We're in the design phase of SM21 and we're wanting to make some big improvements on that, so its taking all of our focus. Theo
  19. Hi everyone 👋 We are happy to announce that version 1.2.4 of SM20 is now available on Steam, and it fixes the issue with the Data Pack window when launching the game. If you had been experiencing this issue, please try the game again and it should work fine now (it turns out it was an issue relating to the system language of PCs). v1.2.4 also addresses issues around saving and performance, particularly at the start and end of seasons. That should also now work much better. If you are experiencing any bugs in the game, please report them using the in-game Help menu (in the Settings menu). Also, if you are enjoying the game on Steam, please leave us a positive review, it would be much appreciated 😁 Thanks! Theo
  20. Theo(SM Support)

    sm20 steam bug

    New update is out now (v1.2.4). We have tested launching this version on our PCs with the system language set to every supported language, and it has worked for us so far - please update to this version and give it a go. We really hope this solves the issue for you! Theo
  21. You can't change continent unfortunately, due to restrictions within the game (the calendar of South America runs January to December, but Europe is July to June, so they can't both work in the same file). Theo
  22. Вы можете получить больше слотов для сохранения двумя способами. Вы можете подключиться к Facebook, чтобы получить еще два слота (только для мобильных устройств, недоступных в Steam). И вы также можете купить VIP-пакет, чтобы получить еще 5 слотов. Theo
  23. Theo(SM Support)

    sm20 steam bug

    It would be very useful for someone to send us a video showing exactly what happens when the game launches, so we can better understand this issue. If possible, please take a video of the problem, and Tweet it to us at @SoccerManager on twitter. If we get it solved, we will try and reward you with some credits in-game! Thanks Theo
  24. Did you know that Android users can earn FREE CREDITS for SM20, by completing tasks in other apps? And for the next 72 hours, the credits you earn via this feature are DOUBLED! Check it out 👉
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