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Alex(SM Support)

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Alex(SM Support) last won the day on October 31

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  1. Hi! SM19 v1.0.4 is OUT NOW. The update greatly increase app stability. See our blog for info: http://blog.soccermanager.com/single-player/soccer-manager-2019-game-update-version-1-0-4
  2. Alex(SM Support)

    Game closing everytime

    There is an update currently in review expected to largely resolve this issue on. It will be released as soon as possible and announcements will be made when it is available.
  3. Alex(SM Support)

    Game closing everytime

    Hi, We are aware of a number of reports on Apple devices regarding the app crashing. Could you tell us the device model you are using? We are working on optimisation at the moment and further investigating other causes that could be causing these issues. Thanks for the report, we hope to have news on this issue in the near future.
  4. Alex(SM Support)

    New update bug

    The link to the app store was unfortunately incorrect in the first release version. If you open your platforms App Store and search for the game by name (Soccer Manager 2019) you will be able to update to the latest version. Going forward this link issue is resolved.
  5. Alex(SM Support)

    Soccer manager 2019

    All iOS users have experienced this problem. We expect version 1.0 to be rolled out to all iOS users today.
  6. Alex(SM Support)

    Soccer manager 2019

    The announcement on the page also refers to this error. We are sorry for the inconvenience.
  7. Alex(SM Support)

    New update?!?

    - on Android. v1.0 has been published on the morning of 31/10/2018. And is currently rolling out to all users
  8. Alex(SM Support)

    SM19 RELEASE

    SM19 IS OUT NOW.... - SM19 available to download in the Play Store. Download now ? http://socm.io/1tp - on iOS we have had a minor error with the pre-release. The version released via the Pre-Release is v0.2. This is an early BETA build from September. We have restricted access to the game when this version is launched as games created could be irreparably broken. We will have an update(v1.0) available to all users later today. A little Halloween mischief from one platform. We apologise for any inconvenience.
  9. Alex(SM Support)

    New update?!?

    Hi, We do not recommend disabling your internet connection to access the build. There has been an issue with the iOS pre-release. The build that was released was an early BETA build which has seen many improvements since its creation in September. Games created on this version will likely contain many errors, some of which will not be resolved by upgrading your app to our ACTUAL release build. An update to our Release build will be available today. Sorry for the inconvenience.
  10. Alex(SM Support)

    I've a screen problem

    Hi, Could you please provide more information about the device and platform you are playing on? It appears you are playing on Desktop can you please confirm whether you are playing on Facebook Gameroom or Steam? And if possible can you tell us what resolution your monitor is set at?
  11. Alex(SM Support)

    Do your players also get better if you don't train them?

    Hi, Yes, players will develop with time, increased game time is likely to speed up the player's development. While the use of training may encourage faster growth or growth in areas the player is not naturally gifted.
  12. Alex(SM Support)

    Penalties bug

    Thanks for providing the images to demonstrate the issue. I have raised this issue with our development team. And we will hopefully have a resolution to future instances of the problem.
  13. Alex(SM Support)

    soccer manager 2018

    The development team are currently working to bring the game to Steam and Facebook Gameroom in the coming weeks.
  14. Alex(SM Support)

    game disappeared

    Please tell us what Android version your device is running. We increased the minimum version requirement so it is possible the game is no longer compatible with your device.
  15. Alex(SM Support)

    packs doesn't open

    If your new seasons fixtures have failed to populate, please contact the in-game support. If you do so while the affected game is loaded a copy of the save will also be attached. Each game will be reviewed and fixed if possible.
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