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Alex(SM Support)

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Alex(SM Support) last won the day on April 25 2019

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  1. We are currently investigating reports of this. I have sent you a DM.
  2. Pre-order was disabled as the game is released today.
  3. What device (make and model) are you attempting to access the device on?
  4. Hi All! Over the past few weeks we have seen some major concerns regarding the internet connectivity on our latest release. A connection to the internet is and will continue to be required to play Soccer Manager 2021 Why is an internet connection necessary? As a free to play game we are reliant on in-app purchases made by our users to make our money back each year. Having items verified on the server ensures that those attempting to cheat the game with hacks any third party applications will find it a little more difficult. This allows us to continue to create the series and continue to improve it year on year. Alongside this, key to our continued growth and remaining a free app, is the visibility/discoverability on the app stores. We are an independent publisher and spend the vast majority of our budget on development. Leaving not so much for marketing. This means we rely heavily on organic traffic to generate new fans of the series who, like you, will stick with us as we develop our shared vision. The app stores use algorithms to determine a games placement in the store listings and likelihood of being featured. Offline users don't share information back to the stores to increase our placements. We are listening and we have acted! After hearing the potential issues your feedback has raised we have spent time massively optimising the use of data transfer through web requests. The game data is provided through data packs, hosted online. So some internet access is required to have the best possible experience. In our next release 1.0.9 the data called as you play will be cached locally attached to your save file. So you will only download the player data once and each time you view that player it will search locally for the assets. In addition to this, we have added an option in the settings (see screen shots below). The DISPLAY IMAGES option will turn off all web requests for images within the game, this will ensure only the core account data is being uploaded and downloaded allowing you to play with minimal data transfer. Set Display Images to ON to see the club and player images associated with your selected data pack. (This is the default option) Set Display Images to DATA SAVING to disable all web requests for images. The game will not attempt to show any club or player images removing all data transfer while navigating the application. Please let us know how you find the changes we have made.
  5. We have been working on optimisation, improving the performance and stability on as many devices we can. Unfortunately we are identifying devices which we have not been able to provide a stable experience on. Either on specific devices or by establishing benchmarks which we cannot run on. We are sorry if this affects you. But please inform us of the specific device (make and model) if the game have previously ran smoothly without crashes.
  6. Thanks for the feedback, we have tried hard this year to rebuild the game from the foundations up. To provide a stable base for the future releases while also offering an all round better gaming experience. The replay slot was considered, but was cut off from our expectations very early on. Maybe next year eh?
  7. There is no limit on progression. However, if the game was created prior to v1.0.4 and you are playing as a European club, there is a good chance you won't successfully move into a new season. The Turkish League only this past week confirmed their plans for the coming season and with this, we had to edit the data structure within the game. Which unfortunately broke the creation of new seasons. This was referenced in the release logs. And while we are sorry it happened, this is what the BETA phase is about. Identifying issues and resolving them before the global release.
  8. We've seen it time and again in reality a player staying for the wage. Staying to fight for their place and prove themselves. The players can adjust their stance as circumstances change as you progress.
  9. So when you put the app into the background and return, the app restarts? As opposed to the app closing while it is open as the active application on your device?
  10. We feel that the vast majority of football fans whether they're follow the top tier in their country or the the local team on the park of a Sunday morning will still look at the results of the continental competitions after they have been played. And we wanted to bring reality into the game in this sense.
  11. A lot of optimisation has gone into the most recent updates. Please update us with news on your apps stability.
  12. This is now reported to be resolved in the latest release 1.0.6 Please let us know if you continue to see it.
  13. Hi all! The latest release for beta is being rolled out as I type this. Android: 1.0.6 Testflight Version: Continued Optimisation on performance and stability. - Increased natural fitness recovery - Key player moved to reserves correctly. - Stabilised transfers in later seasons - Opposition defenders going missing on corners. - Knockout stages visible on Continental competitions Many more bug fixes.
  14. Also, 1.0.2 has just been rolled out which has a massive amount of Match Day optimisations in performance and game play.
  15. There is a fitness gain from training along side the natural recovery rate. Each drill will give you additional Fitness with Physical being the highest at +5. You can gain 10 fitness each training session then the rest is natural recovery. There is a manager trait which will grant additional post match fitness.
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