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JamGoo

Save Game gone.......

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Issue SummaryLoaded up game today to find no save game.

Issue DetailsSo loaded up SM19 and noticed my save file was gone and it was only showing me New Game, had only been playing a few days but had purchased the VIP membership and a bundle etc [as it was on offer] It is showing SM 19 VIP but

Countries selected at startEngland, Scotland, Germany, Spain
Game Date(when issue was found)14.05.19 / 16.00

Device details;

              BRAND            : Samsung 

              MODEL            : S10+

              OS                    : Android 9

              VERSION        : SM19 - 1.2.6

Any Additional Information(What can we do to reproduce the issue?):

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Ok, restarted my phone, thinking maybe it was my device, now on load up it doesnt even show VIP under SM19.....i can prove to admis/mod/support ive purchased it, a bundle etc via my google purchase history too.....i had logged in the game via the same gmail account and even had connected via facebook

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Attached at screenshots of when i was playing my 1 and only save / purchase history. and then in game random shots. 

Screenshot_20190514-162831_SM19.jpg

Screenshot_20190514-163536_Google Play Store.jpg

Screenshot_20190514-111436_SM19.jpg

Screenshot_20190513-050537_SM19.jpg

Screenshot_20190514-081729_SM19.jpg

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Ok appears there was a update of sorts - 1.2.7 

My game now is showing i have VIP but still no load save? [Still out of pocket by £35 ish lol.

Screenshot_20190514-172747_SM19.jpg

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Hi, @JamGoo,

I've read through the support ticket you have submitted to us as well and wanted to try and help. I can see that you still have VIP on your account and this is shown with the golden logo on the main screen. The VIP package is an account wide feature so it will last with you on any and all save files you will have.

Your save file however is only stored locally on your phone. It is possible that the save file could've been deleted accidentally. Android phones treat our save files as "game data" and that can be cleared from the android settings which will delete your save files. As well as this some android storage cleanup features can also delete save games. Are you aware of any of these features being used on you phone recently?

Thanks

Bamber

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Hi, thanks for your reply. Yes i seemed to have VIP membership back, there was a moment where when i had loaded up the game yesterday i did not and that was what caused me to noticed no load game icon in the top, after restarting my phone a few times, wiating until i was home n using wifi i noticed the game had updated [from 1.2.6] and it was showing i had VIP once more. As for deleting saves, i had not noticed anything / no notification on my phone [its only 2 weeks old! lol] I was just rather annoyed as i was hooked playing the game and had purchased a few things to only see them all vanish.

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