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mahrinho

OMG,OMG,OMG IT CONTINUES OMG :(

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We're sorry to hear the issue is still happening. It has worked for us on our own machines all along, so it is a difficult one to try and solve. Unfortunately, we have not been able to reproduce the problem that users have been seeing. We have even used programs to deliberately slow down our internet connection, and fully disable internet during loading.

The only reason I can think of for why the Data Pack loading issue is happening, is if you have a very bad internet connection with a slow speed, which regularly drops out. We have now added a "Retry" button which appears if the packs fail to load - have you tried using this button several times?

Thanks
Theo

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5 hours ago, Theo(SM Support) said:

We're sorry to hear the issue is still happening. It has worked for us on our own machines all along, so it is a difficult one to try and solve. Unfortunately, we have not been able to reproduce the problem that users have been seeing. We have even used programs to deliberately slow down our internet connection, and fully disable internet during loading.

The only reason I can think of for why the Data Pack loading issue is happening, is if you have a very bad internet connection with a slow speed, which regularly drops out. We have now added a "Retry" button which appears if the packs fail to load - have you tried using this button several times?

Thanks
Theo

 

I don't have a retry button anywhere, what can I do?

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