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Skill decrease, VIP status not working

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Hi everyone! Today I started having 2 huge problems.

1)I payed money to acquire a VIP status. I got the confirmation from the bank, the receipt from Google Play. But the VIP didn't turn up. Then, after a few restarts, it appeared. It was the only time - then VIP disappeared (up until now). I wrote to support - they never replied.

2)Everytime I enter the game, the Overall skill of 2-3 players decreases. And again, they haven't replied either on e-mail or in-game.

Has anyone had similar problems? 

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