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Game malfunction


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Hi, thanks for reporting this.

We are sorry to hear that your save file disappeared. This can happen for a number of reasons - first, if you reinstall the game, this clears all the game files. If you clear the app data, this also deletes the files. Or, your file can become corrupted if the game crashes while saving.

Save files are stored locally on your device and are not backed up, so unfortunately there is no way to recover lost files. We recommend that you do not delete the SM19 app data. Also, try to delete some apps or files that you do not need, so the game has space to save without any issues.


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